Privacy Policy

1. Information We Collect

We collect the following information when you place an order or join our loyalty program:

• Name

• Address

• Email address

• Phone number

• Order details and purchase history

This information is collected directly from you when you fill out forms, place an order, or opt into our rewards and leaderboard features.

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2. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders

• Send order confirmations, receipts, and pickup or delivery notifications

• Communicate important updates regarding your order

• Manage and track customer rewards and loyalty points

• Notify you of available rewards or loyalty promotions (if you opt in)

• Display nicknames on our leaderboard (if you opt in)

• Improve our website experience through analytics

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3. Communications and Consent

We send:

• Emails for order confirmations, receipts, and notifications

• SMS messages for order reminders and pickup notifications (1 day before and up to 3 on pickup day)

Customers may opt in to receive:

• Loyalty and rewards updates

• Leaderboard participation (nickname display)

You can opt out of promotional emails by clicking the “unsubscribe” link in any email.
You can stop promotional SMS messages by replying STOP.
Transactional messages (order updates and receipts) cannot be opted out of, as they are necessary for fulfilling your purchase.

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4. Payment and Third-Party Services

We use trusted third-party services to process payments, manage analytics, and fulfill orders.
These include:

• Zelle, CashApp, and Clover/First Data for payments

• PayPal, UPS, and USPS for shipping

• DoorDash Drive for local delivery

• Google Analytics for site analytics

These partners only receive the data necessary to perform their functions and are obligated to keep it secure.

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5. Data Retention

We retain customer data for as long as your account is active or necessary to provide our services, maintain order records, or comply with legal obligations.
You may request deletion of your data at any time by contacting contact@auntiepenny.com.

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6. Cookies and Tracking

We use cookies and similar technologies to:

• Improve website performance

• Analyze site traffic through Google Analytics

• Remember your preferences and cart details

You may control or disable cookies through your browser settings, but some parts of our site may not function properly if you do.

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7. Data Sharing and Selling

Auntie Penny LLC does not sell or rent your personal information.
We only share data with trusted service providers (listed above) to process payments, deliver orders, and operate our business.

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8. Security

We protect your information using industry-standard safeguards:

• Encrypted data transmission (HTTPS)

• Restricted internal access

• PCI-compliant payment processors (we do not store full card details)

Despite these measures, no method of online transmission is 100% secure, so we cannot guarantee absolute security.

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9. Children’s Privacy

Our services are not directed to children under 13.
We do not knowingly collect information from anyone under 13. If we discover such information, we will delete it immediately.

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10. International Users (Canada)

If you reside outside the U.S. (including Canada), your information will be processed in the United States.
By using our services, you consent to this transfer.
Canadian users have the same rights to access, correct, or delete their data by contacting us.

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11. Leaderboards and Usernames

If you choose to participate in our loyalty program leaderboard:

• Your nickname may be publicly visible.

• You may change or opt out of leaderboard display at any time by contacting us.

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12. Reviews, Photos, and User-Generated Content

If you submit reviews, testimonials, or photos, you grant Auntie Penny LLC permission to use them on our website and marketing materials.
We will never alter your content in a misleading way and will remove it upon written request.

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13. Your Rights

You may:

• Request access to the data we hold about you

• Request correction or deletion of your data

• Withdraw consent for promotional communications

Contact us at contact@auntiepenny.com to make such requests.

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14. Changes to This Policy

We may update this Privacy Policy periodically.
The date at the top indicates the latest revision.
By continuing to use our services after updates are posted, you agree to the revised Policy.

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15. Contact Us

For questions or privacy-related concerns, please contact: contact@auntiepenny.com
Queens, New York