Privacy Policy

1. Information we collect

When you place an order, contact us, submit a catering inquiry or use your member account, we may receive your name, email address, phone number, billing and delivery details, order history, and the information you provide in forms. Our website also uses cookies and similar technology to remember preferences and support store features and analytics.

2. How we use your information

We use this information to process and fulfill orders, answer inquiries, arrange catering, issue receipts, send order and fulfillment updates, administer accounts and rewards, recover abandoned checkouts, request voluntary feedback, send flavor news and other marketing messages in line with your communication preferences, and understand how visitors use our website.

3. Emails, reminders and your choices

Order confirmations, receipts and messages about your purchase help us fulfill your order. Abandoned checkout reminders may be sent when you provide an email address during checkout or use your member account. Feedback requests, flavor news, rewards updates and other marketing messages follow your communication preferences. Use the unsubscribe or preferences link at the bottom of those emails, or email contact@auntiepenny.com, to stop marketing emails. Unsubscribing from marketing does not cancel your order or stop your purchase receipts. Where SMS is offered, follow the opt-in and opt-out instructions shown with that service.

4. Wix and service providers

Our website and store run on Wix. Wix and our configured payment providers support checkout, payments, receipts, forms, accounts and other store services. Shipping carriers and delivery providers receive the information needed to fulfill your selected service. Analytics and communication services used by the site may process information for those functions. Payment details are handled by the payment providers; Auntie Penny does not store your full card number. We use Google Analytics to understand website visits, pages viewed, cookie product views and shopping activity. Google Analytics uses cookies and similar identifiers to collect information about your browser and device, how you reached our site, and how you interact with it. See How Google uses information from sites or apps that use its services for details about how Google collects and processes this information.

5. Cookies and website storage

Cookies and similar technologies support accounts, security, preferences, analytics and the shopping experience. The cookie builder uses browser session storage to keep your selections while you browse, and our accessibility options use browser storage to remember your display preferences. You can manage cookies and website storage through your browser settings. Limiting or blocking storage may affect some site functions and may not prevent all information from being sent to service providers. See the Google information link above for Google’s data practices and available choices.

6. Retention and sharing

We keep information as needed to provide services, maintain order and business records, and meet applicable obligations. We do not sell or rent your personal information. We share information with providers as needed to operate our business and fulfill your requests.

7. Privacy requests

Contact contact@auntiepenny.com to request access, correction or deletion of your information, or to ask about your communication preferences. Some records may need to be retained to complete an order or meet applicable obligations.

8. Security and children

We use safeguards to protect personal information, but no online service can guarantee absolute security. Our services are not directed to children under 13, and we do not knowingly collect their personal information. Contact us if you believe a child has provided information.

9. International visitors

Auntie Penny operates in Brooklyn, New York, and currently accepts orders for eligible addresses within the United States. Information provided through this website may be processed in the United States and where our service providers operate.

10. Reviews and photos

If you submit reviews, testimonials or photos, you grant Auntie Penny LLC permission to use them on our website and marketing materials. We will not alter your content in a misleading way and will remove it upon written request.

11. Updates and contact

We may update this policy as our website and services change. We will post the revised policy on this page and update the date above. If a change materially affects how we collect or use personal information, we will also provide a notice on our website or by email, as appropriate. For questions, contact contact@auntiepenny.com.