Terms & Conditions

​1. Business Identity

This website is operated by Auntie Penny LLC, operating in Brooklyn, New York.
For questions, concerns, or support, please contact us at contact@auntiepenny.com.

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2. Ordering and Payment

Auntie Penny operates exclusively on a preorder basis.
Online orders must be placed through our official website. Order before Thursday at 8 PM Eastern Time for the upcoming Saturday Pop & Drop pickup or Tuesday shipping dispatch. Orders placed at or after the cutoff move to the following week. Shipping transit time is additional. Your pickup location and fixed window are shown before checkout.
Full payment is required upfront at the time of order placement. Orders will not be processed until payment is received in full.

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3. Cancellations, Refunds, and Exchanges

Our freshly prepared, made-to-order cookies are perishable. We do not accept change-of-mind cancellations, returns or exchanges after an order is placed, except where applicable law requires otherwise.

If we cannot ship by the promised dispatch date, we will notify you and offer the choice to accept a revised dispatch date or cancel the unshipped order for a prompt refund, as required by applicable law. If the order is canceled or required consent to a delay is not obtained, we will issue the required refund.

Please double-check your order details before checkout. Our Refund & Return Policy applies, and nothing in these Terms limits rights or remedies that cannot lawfully be excluded.

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4. Pickup, Delivery, and Shipping

We offer three methods of receiving your order:

• Pickup: Orders may be picked up at designated Auntie Penny drop-off locations.

• Delivery: Available within specified local delivery zones, directly to your doorstep.

• Shipping: Available to eligible addresses within the United States via third-party carriers such as UPS or USPS.

Shipping carriers handle transit after dispatch. If a shipping problem occurs, contact us with your order number and tracking details so we can review the issue. Your rights under applicable law are not affected.

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5. Shipping Delays, Damages, and Lost Packages

Once your box is handed off to UPS/USPS, it’s out of our control.
Delays happen (weather, reroutes, holidays).

• Carrier transit delays do not automatically qualify for a refund, reshipment or credit. This does not limit any remedy required by applicable law or the pre-dispatch cancellation rights described above.

• If marked as lost, we’ll help you file a claim (results not guaranteed).

Real talk:

• Cookies are packed with care.

• Carrier handling can affect how your cookies arrive.

Porch Pirates & Delivery Mistakes

• If tracking shows “Delivered” but your package is missing, contact us so we can review the issue and help with a carrier inquiry. Refunds or replacements are not automatic; any rights required by applicable law remain available.

• Live in a risky area? Use a UPS Access Point or a secure address.

• If the carrier delivers to the wrong location, contact us with your tracking details. We will help investigate the delivery and review any remedy required by applicable law.

Address Accuracy
Labels are printed exactly as entered at checkout.

• An incorrect or incomplete address supplied at checkout may make a lost or returned order ineligible for a refund, except where applicable law requires otherwise.

• Want a reship? We can do that—just pay a new shipping fee.

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6. Product Quality and Ingredients

Auntie Penny never substitutes ingredients. Consistency and quality are non-negotiable.
Allergen information is clearly provided on each product page so customers can review ingredients and potential allergens before purchasing.

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7. Intellectual Property

Auntie Penny™ and Simply Doughlicious™ are proprietary trademarks of Auntie Penny LLC.
All product names, photos, logos, packaging designs, and website content are the property of Auntie Penny LLC and may not be copied, distributed, or reproduced without written permission.

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8. Limitation of Liability

Please review the ingredient and allergen information before purchasing or consuming our products. Contact us before ordering if you have an allergy question.

To the extent permitted by applicable law, Auntie Penny LLC is not responsible for loss caused by misuse of our products or circumstances beyond our reasonable control, including third-party carrier errors. Where a limitation is legally permitted, our total liability for a claim related to an order is limited to the amount paid for that order.

Nothing in these Terms excludes or limits liability, consumer rights or remedies that cannot lawfully be excluded or limited.

 

9. Governing Law and Jurisdiction

All matters relating to these Terms and any purchase made through our website shall be governed by the laws of the State of New York.
Jurisdiction and venue shall be exclusively in Queens County, New York.

 

10. Updates and Acceptance

By using our website, placing an order, or engaging with our services, you acknowledge and agree to these Terms and Conditions.
Auntie Penny LLC reserves the right to update, modify, or replace these Terms at any time. Updates will be posted on our website, and continued use after such updates constitutes acceptance of the revised Terms.

 

11. Contact Us

For any questions about these Terms, please reach us at: contact@auntiepenny.com
Brooklyn, New York